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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
01-30-2012, 01:39 PM
Originally Posted by Vexiom
My last ticket took 9 days to be answered, and the answer was "yeah, it's broken - have a nice day." So, yeah...
Mine was 10 days.

"I'm sorry, even though you paid real money for it, and it got deleted by a bug, we won't help."

Not only will I not spend money again on stuff they are unwilling to give back if a programming bug eats it, I won't bother with a ticket again. Next time, I just won't bother. 10 days. I filed my taxes and got my refund in my hand in less time.