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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-31-2012, 09:37 AM
Please state the nature of your technical emergency.

Tons of people are online playing the game and having fun with out any crashes or glitches. Most times, there is software running on the player's PC causign a conflict, or hardware that doesn't want to render something in the game. Contact us so we can go over your system and try to help you.

Frequent server maintenances (weekly) are normal for a MMO, especially now that it is free to play. They must happen so that bugs get fixed, new content is released, and other improvements can be made.

Thank you for your feedback.

If you would like us to help you with your problems:

If you could please send us DxDiag and HijackThis logs in a ticket to PWE Tech Support, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get.

To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.

Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).

To create the HijackThis log, go to http://www.download.com/Trend-Micro-...-10227353.html or http://www.trendsecure.com/portal/en...ols/hijackthis then download and install the program.

Click Do a system scan and save a log file, then attach the text file to your reply.

Please do not copy and then paste the text of these logs into your ticket.

We'll take look at these log files and give you feedback on your issue.