ZEN purchase issues, need help imediatly
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Join Date: Dec 2007
02-01-2012, 02:15 PM
PWE doesn't have a dedicated support forum, per se. Also, there is currently a known issue with ZEN transactions taking longer to process across all PWE games. I would link the announcement from the PWE Billing GM but for the prohibitions against forum cross-linking.
At any rate, initial ZEN transactions take a bit longer to process. If through Paypal, it can take up to 24 hours for their review to complete, during which time PWE is unable to intervene.