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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 140
02-02-2012, 04:20 PM
Latest, official update on sending us technical problems you might be having:


In order to assist you more quickly and efficiently, all Technical Support issues will now go through Perfect World’s support system.

If you have linked your Cryptic account to a PWE account, please go to https://support.perfectworld.com/ and login there to submit your technical support ticket.

** You do not have to link your Cryptic account to a PWE account if you do not wish to do so. **
If you only have a Cryptic account and need Technical Support please email us at customerservice@perfectworld.com

When using the email contact, please provide as much information about the problem as possible (which game, which website, what glitch, is it a problem with installing, updating, patching, etc.?)

Thank you for your patience during this transition period.