How to Get Help w/ Technical Issues
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Join Date: Dec 2007
02-02-2012, 04:20 PM
Latest, official update on sending us technical problems you might be having:
In order to assist you more quickly and efficiently, all Technical Support issues will now go through Perfect World’s support system.
If you have linked your Cryptic account to a PWE account, please go to
and login there to submit your technical support ticket.
** You do not have to link your Cryptic account to a PWE account if you do not wish to do so. **
If you only have a Cryptic account and need Technical Support please email us at
When using the email contact, please provide as much information about the problem as possible (which game, which website, what glitch, is it a problem with installing, updating, patching, etc.?)
Thank you for your patience during this transition period.