Changes to the Bug Ticket system!
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Join Date: Dec 2007
02-03-2012, 11:00 PM
New info, current as of Feb 2012, from this thread:
Originally Posted by
All customer support issues, forum issues, in game issues use
TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.
Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.
If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update
(I would :p)