Originally Posted by Askray

All customer support issues, forum issues, in game issues use http://support.crypticstudios.com/startrekonline

TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.

Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.

If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)