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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
02-10-2012, 03:12 PM

I have finally had time to contact Charter (my ISP) and discuss this problem. In order to have my router replaced without being charged a service charte is to try a 1 month trial of 30 mbps download speed access which is double my current 15 mbps speed. This will cost me $10 on my bill but it is a non-binding trial and they send a tech out to replace my router for free since I need a better one to handle the increased speed.

This should eliminate the problem however it may cost me an additional 10 dollars a month simply to play STO. It's possible I will want to keep the speed upgrade as I'm sure it will, at least, be a noticeable improvement for my internet gaming experience.

I will continue to update this thread and let you know of my findings.