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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
02-22-2012, 11:23 AM
Originally Posted by superchum View Post
Here's one to try on for size. Think about how folks dissatisfied with their customer service would have responded to a female sales rep in 1952 or 1962 or 1972. I mean, if we're using a wayback machine, let's use it.

Some of the offensive language would have been different, but the sexism and offensiveness would have been ramped up a bit due to the way society was back then.

Food for thought.
I am in my 40's and I can assure you that in the 70's you were still expected to be polite in commercial discourse. You couldn't usually get away with the overt rudeness you see today. The article is correct and unfortunately it's not just online (although it is worse there) it's been seeping into culture for at least 20 years.

"The customer is always right" may be a useful business policy but it's a poison in our culture.