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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 28
02-22-2012, 11:38 AM
Originally Posted by geofftillman View Post
I am in my 40's and I can assure you that in the 70's you were still expected to be polite in commercial discourse. You couldn't usually get away with the overt rudeness you see today. The article is correct and unfortunately it's not just online (although it is worse there) it's been seeping into culture for at least 20 years.

"The customer is always right" may be a useful business policy but it's a poison in our culture.
There's nothing wrong with the customer always being right. People just get confused about to what extent they're the customer and whether they're being courted as the customer.

If you don't feel like you're being courted as a customer based on a company's actions, you're probably not being courted... and you're probably not right anymore.

You have to be the customer to be "always right" and however much you've spent, your customer status is always up for renegotiation.