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Lt. Commander
Join Date: Dec 2007
Posts: 120
I was able to play the game just fine at home over the holiday break, but since returning to school I and the hallmates I have recruited to the game have had to deal with game breaking rubberbanding on a daily basis. It once took me 40 minutes to get from the ESD transporter pads to the bank. Unfortunately we have not yet been able to find any pattern in these lag spikes, they occur seemingly at random and will last for an hour or two, then we usually get a couple hours of decent play time before it starts again. Since our school put in a new firewall over the break, which we know interferes with P2P networking, we at first thought it was hitting STO as well. But after ResNet (which handles networking in the resident halls) looked into it for two weeks they were unable to find anything that was being blocked. So, I'm finally contacting you.

I ran both tracert and nettest 3 times in a minute to get a spread of results, which even in that short time frame show that the net connection between us and the STO servers fluctuates widely.

The tracert results are almost all good, with the one bad point being the no response in the very first hop of the first trace. Hop 12 is the only one with a relatively long time and even that is well within the 180 goal.

C:\Users\Tim>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 31 ms * <1 ms 134.129.154.1
2 <1 ms 1 ms 1 ms 10.49.0.1
3 25 ms 11 ms 10 ms 134.129.203.25
4 1 ms 1 ms <1 ms 134.129.205.9
5 1 ms <1 ms 1 ms 165.234.23.1
6 <1 ms <1 ms 1 ms 165.234.22.65
7 3 ms 4 ms 3 ms 165.234.33.8
8 9 ms 3 ms 3 ms 165.234.22.170
9 17 ms 16 ms 17 ms sl-gw39-chi-12-0-1.sprintlink.net [144.223.34.21
]
10 18 ms 19 ms 17 ms sl-crs2-chi-0-8-0-2.sprintlink.net [144.232.3.14
7]
11 25 ms 27 ms 25 ms sl-crs2-akr-0-12-3-0.sprintlink.net [144.232.25.
210]
12 37 ms 102 ms 37 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
09]
13 39 ms 38 ms 39 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

14 40 ms 39 ms 40 ms sl-internap-190725-0.sprintlink.net [144.223.45.
50]
15 39 ms 52 ms 39 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
16 46 ms 39 ms 49 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
17 39 ms 39 ms 38 ms 208.95.185.41

Trace complete.


C:\Users\Tim>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 134.129.154.1
2 <1 ms <1 ms <1 ms 10.49.0.1
3 1 ms 1 ms 1 ms 134.129.203.25
4 <1 ms 1 ms 2 ms 134.129.205.9
5 2 ms 1 ms 1 ms 165.234.23.1
6 <1 ms 1 ms 1 ms 165.234.22.65
7 3 ms 3 ms 3 ms 165.234.33.8
8 13 ms 4 ms 3 ms 165.234.22.170
9 17 ms 17 ms 16 ms sl-gw39-chi-12-0-1.sprintlink.net [144.223.34.21
]
10 18 ms 18 ms 17 ms sl-crs2-chi-0-8-0-2.sprintlink.net [144.232.3.14
7]
11 25 ms 24 ms 24 ms sl-crs2-akr-0-12-3-0.sprintlink.net [144.232.25.
210]
12 36 ms 36 ms 37 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
09]
13 38 ms 38 ms 38 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

14 39 ms 39 ms 39 ms sl-internap-190725-0.sprintlink.net [144.223.45.
50]
15 39 ms 39 ms 39 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
16 40 ms 38 ms 49 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
17 38 ms 38 ms 38 ms 208.95.185.41

Trace complete.

C:\Users\Tim>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 134.129.154.1
2 <1 ms <1 ms <1 ms 10.49.0.1
3 <1 ms 1 ms 1 ms 134.129.203.25
4 <1 ms 1 ms 1 ms 134.129.205.9
5 1 ms 1 ms 1 ms 165.234.23.1
6 1 ms 1 ms 1 ms 165.234.22.65
7 3 ms 4 ms 4 ms 165.234.33.8
8 10 ms 3 ms 3 ms 165.234.22.170
9 17 ms 17 ms 16 ms sl-gw39-chi-12-0-1.sprintlink.net [144.223.34.21
]
10 18 ms 17 ms 17 ms sl-crs2-chi-0-8-0-2.sprintlink.net [144.232.3.14
7]
11 25 ms 25 ms 25 ms sl-crs2-akr-0-12-3-0.sprintlink.net [144.232.25.
210]
12 37 ms 101 ms 37 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
09]
13 39 ms 38 ms 38 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

14 39 ms 38 ms 39 ms sl-internap-190725-0.sprintlink.net [144.223.45.
50]
15 39 ms 38 ms 40 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
16 50 ms 51 ms 38 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
17 38 ms 38 ms 38 ms 208.95.185.41

Trace complete.

The nettest had much more varied and worrisome results. The first time I attempted to run it it froze trying the last line, the 3rd Port 80 listing, and I wasn't able to copy the results. But I noticed that it was in the 200s for the first port 443 line, the second port 7202, and that almost all the column 2 results were below the desired 20.

Of the three tests that completed successfully below there are still many problem areas. The first test is the best, with columns 1 and 3 all in the green, but many column 2 entries below target. The second test has better results overall but had the second test of port 7202 time out. The third test has multiple instances in all columns below the target numbers.

contacting nettest server..
Local IP: 134.129.154.32
Ping: 38.5 msec
Port: 80: 1244 KB/sec 15 KB/sec 1308 KB/sec 500
Port: 80: 1409 KB/sec 43 KB/sec 1502 KB/sec 500
Port: 443: 812 KB/sec 16 KB/sec 855 KB/sec 500
Port: 443: 1250 KB/sec 25 KB/sec 1312 KB/sec 500
Port: 7255: 1183 KB/sec 18 KB/sec 1251 KB/sec 500
Port: 7255: 1257 KB/sec 19 KB/sec 1327 KB/sec 500
Port: 7003: 462 KB/sec 18 KB/sec 494 KB/sec 500
Port: 7003: 1533 KB/sec 49 KB/sec 1628 KB/sec 500
Port: 7202: 1175 KB/sec 16 KB/sec 1234 KB/sec 500
Port: 7202: 469 KB/sec 15 KB/sec 496 KB/sec 500
Port: 7499: 408 KB/sec 11 KB/sec 433 KB/sec 500
Port: 7499: 835 KB/sec 9 KB/sec 882 KB/sec 500
Port: 80: 1005 KB/sec 29 KB/sec 1062 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

contacting nettest server..
Local IP: 134.129.154.32
Ping: 39.0 msec
Port: 80: 1188 KB/sec 30 KB/sec 1259 KB/sec 500
Port: 80: 426 KB/sec 7 KB/sec 448 KB/sec 500
Port: 443: 1322 KB/sec 24 KB/sec 1405 KB/sec 500
Port: 443: 1342 KB/sec 35 KB/sec 1424 KB/sec 500
Port: 7255: 1245 KB/sec 25 KB/sec 1308 KB/sec 500
Port: 7255: 1116 KB/sec 35 KB/sec 1181 KB/sec 500
Port: 7003: 502 KB/sec 19 KB/sec 537 KB/sec 500
Port: 7003: 1421 KB/sec 43 KB/sec 1508 KB/sec 500
Port: 7202: 1323 KB/sec 12 KB/sec 1392 KB/sec 500
Port: 7202: timed out
Port: 7499: 1409 KB/sec 44 KB/sec 1501 KB/sec 500
Port: 7499: 1444 KB/sec 33 KB/sec 1516 KB/sec 500
Port: 80: 1430 KB/sec 40 KB/sec 1521 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

contacting nettest server..
Local IP: 134.129.154.32
Ping: 38.5 msec
Port: 80: 1328 KB/sec 35 KB/sec 1406 KB/sec 500
Port: 80: 221 KB/sec 3 KB/sec 233 KB/sec 500
Port: 443: 1336 KB/sec 35 KB/sec 1411 KB/sec 500
Port: 443: 906 KB/sec 16 KB/sec 961 KB/sec 500
Port: 7255: 1265 KB/sec 17 KB/sec 1335 KB/sec 500
Port: 7255: 1173 KB/sec 20 KB/sec 1237 KB/sec 500
Port: 7003: 404 KB/sec 11 KB/sec 428 KB/sec 500
Port: 7003: 1336 KB/sec 13 KB/sec 1406 KB/sec 500
Port: 7202: 216 KB/sec 7 KB/sec 228 KB/sec 500
Port: 7202: 1330 KB/sec 21 KB/sec 1401 KB/sec 500
Port: 7499: 1050 KB/sec 12 KB/sec 1110 KB/sec 500
Port: 7499: 386 KB/sec 6 KB/sec 406 KB/sec 500
Port: 80: 1257 KB/sec 35 KB/sec 1333 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

This issue is effecting at least 5 people that I know of in my hall alone. As we live on campus, our ISP would be the University of North Dakota, if you need to contact anyone here you would probably want to talk to ResNet (who handles the hall networks, 701-777-3424) or ITSS (which handles campus networking as a whole, 701-777-3171)