GM/ Customer Service/ Billing Support and Tickets
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Join Date: Dec 2007
04-24-2012, 03:40 PM
Originally Posted by
How long is the integration period, and how do people know their support tickets are actually being viewed since an automated email is not a real person?
The integration period will last until we are done integrating :p
The tickets are being viewed, and you will receive an email with any updates. If you receive an automated response, it means your ticket has made it into successfully the system.