Now it seems you REALLY need to schedule some runs with me. I'll show you how to cast area charm (Lt. Cdr secretary skill) and get everyone into the correct "Desperate Housewives Drama" mood and win the optional without exerting much effort at all

ISE is easily savable even if someone deliberately sabotages the 10% rule. It's called repulsors, or even better, gravwell

For CSE, avoid like plague unless with premade. You need DPS and lots and lots of DPS to even have a chance to survive there. Otherwise it'll soon become a slugfest against Raptors supported by Negh'Vars and the majority of PUGs will give up when the going gets tough.