GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jul 2012
07-16-2012, 09:35 AM
Originally Posted by
Whats the current ingame CSR ticket turn around for Gold/Lifetime accounts thesedays?
Ive been waiting 4 1/2 - 5 days or so, ive been around sice launch and im certain its never taken this long in the past (admittedly i write very few tickets), the time delay is a little unreasonable, 24-48 is understandable, but when were talking 5 days at least for a paying account it becomes quite irritating and demonstrative of abysmal Customer Support.
Is Abysmal CS something thats now the norm?
I would like to add on this.
I'm also a paying customer, and my current tickets are open for 2 days now with no response!
I seriously hope in the future they're gonna prioritize ticket responses.