Thread: Logging back in
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Ensign
Join Date: Jun 2012
Posts: 13
# 9
07-30-2012, 04:45 AM
Anyone else having this problem this can try the following steps supplied by support before submitting a ticket their self's.
I'm going to try them myself and will report back if any of them work. Hopefully something here will cure this problem but I have already tried uninstalling and reinstalling so not sure if I'll find a solution.

Quote:
Originally Posted by support
The issue may be with your client. It may just be best not to use that feature.

We suggest that you try the following to try and remedy the problem.

Please try the following and see if they help resolve your issue.

In the Launcher, go to Options and check 'Disable On-Demand' patching. See if this works.

You can then try to 'Force-Verify' to make sure your files are not corrupt or missing.

You can also try to run in Safe Mode as well.

Here are some other possible solutions if you have not already done so:

Make sure the game and your drivers (graphics, network, sound, motherboard, etc) are fully updated.

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

Stop any processes that may be interfering with the networking and causing issues with your connection.

Remove/Uninstall any unnecessary programs such as toolbars or Pando Media Booster. You may also need to close programs such as Teamviewer.

You may need to uninstall the game, making sure to remove any excess files, then re-install it.
Quote:
Originally Posted by kevpoll
I asked you where the username was stored, my computer or your server, and you did not answer the question.

PLEASE can you tell me the answer. I'll even be happy with 'I don't know' as long as I get an answer.
Quote:
Originally Posted by support
Your account information is stored on our servers, but if you choose the 'remember me' option, that data should be stored on your computer.