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Captain
Join Date: Jun 2012
Posts: 1,004
# 119
08-05-2012, 05:15 PM
It's possible that "foreign" tech support staff may not actually understand the product itself, simply following a playbook of flow charts telling them what stock responses to copy and paste and send off to customers. Generally, if the support ticket isn't resolved by one or two replies (mostly ID Ten T cases), only then do they consider escalating it up to somebody more familiar with the game.

I had a similar experience a number of times with my current web hosting company - the first time somebody looked at my ticket, the Indian dude parrots back stock phrases and responses despite the fact I stated in my original message I had already done so.

As soon as I ask to speak to his supervisor, a Caucasian dude (judging by his name) comes along and informs me he's fixed the problem, and I'm happily on my way again.

Game features I'd like to see improved / expanded: Better Ship Interiors // BOff Costume Slots