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Starfleet Veteran
Join Date: Jun 2012
Posts: 1,232
# 2
08-14-2012, 11:18 PM
It varies, but it can take much longer than 7 days, and depends on the problem really. Response time for connectivity issues I have had took just under 2 weeks, and about 4 weeks to resolve (was incorrect regional IP block to a group of players with a supporting forum thread).

Generic bug reports via the ticket system won't receive responses at all. I understand there is not enough staff to personally address each ticket as they receive thousands a day.
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