View Single Post
Ensign
Join Date: Jun 2012
Posts: 14
# 7
09-02-2012, 12:56 PM
I also got a similar email and have tried everything they have said and followed it step by step and i still keep disconnecting this is the first time it has happened to me and it started after they patched the game adding the new racing uniforms. I disconnect every 3 to 5 mins and its really annoying. Everything else works fine except sto. If it helps I'll post the email they sent me and I tried it all.
Greetings Player,

======> Here's some information that can help you with some common problems.

Please first restart your computer and network hardware and try again a little bit later before trying anything else. This is important!

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

You can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes, system resource problems, bandwidth issues, or other network issues (usually after you install the game, or if Pando has issue with a current install). Info about pando issues: https://support.perfectworld.com/app...tail/a_id/4042

You may need to update or install the latest Microsoft Visual C++ Redistributable.

You may need to update your version of Windows, also may need to update to the latest version of DirectX and Internet Explorer 8 or 9 with Javascript enabled. You may also need to check or change your network settings. In addition, you should check that your CPU, mainboard, and CPU drivers are updated if applicable.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.


- You can try using the Task Manager built into Windows to review what processes and services are running on your computer that might be causing problems or using too many resources.

Or you can use Process Explorer, which you can download from Microsoft:
http://technet.microsoft.com/en-us/s...rnals/bb896653

You may need a program like Winzip or WinRAR to extract the file. Put the executable file (ends in .exe) in a folder location where you can find it easily, like your Desktop or Documents. Then just start it up.

Please note that the information that it shows is of a technical nature, and shutting down (or kill process) processes that you don't really know what it does can mess up or crash your system.

This tool is best for seeing what is running, and you can research the processes that you see online in a search engine to see what can or can't be shut down. You can also find out what could be responsible for any software conflicts, or if something is using too many resources on your system.

If you are unsure of what to do with this tool, see Microsoft's support for this tool, and/or have a PC Tech professional help you.

If you need further help, when you contact us by a support ticket, please answer the following questions:

What exactly did you try in the information presented to you?

What changes to your software did you make?

What errors did you get?

Pragmatically Yours,

Your Perfect World Tech Support Team.

___________________________________-
if anyone has any solution i'd appreciate it I live in the US