I had a problem last week trying to get through to Contact us. I had to clear my browser history, all of it. I believe the page would not load, because of the to many redirects.

As for the level ten/ 1 week warning, have you just swapped your account from a cryptic to a PWE account, if that is the case. It will read your account as a new one, instead of an XXX day account and so you will not be able to get any Zen until that time has transpired.

You could try starting a new account, get it to level 10 and then once the zen store unlocks delete the character. It might be quicker than contacting PWE.