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Ensign
Join Date: Sep 2012
Posts: 2
# 37
09-21-2012, 05:21 PM
I have been busy and have not been able to play STO for a while. I come back and I get this account guard, which sent a one time code to an email address. Problem is, I don't remember the password to the email address when I started this account because I made up a quick one due to the fact that my real email was already registered and there was issues at the time with registering new accounts.

So, I come to this website, log onto my account with MY password, and .... PHEWWWW .. YES, I can change the email... GREAT!!!! I though.

Well, I changed the email to my new one, however.. they sent the conformation to the old email...... So, I am permenantly locked out of my account on a character I worked hard on. I did contact customer support, but they said 3-4 business days before they'll reply. Can someone in the STO support pass this up the chain and get my email changed quicker, please? I think this account gaurd is not needed.