WTF!?

I am a lifetimesubscriber of Star Trek Online. After having been away for a while I decided to come back into the game. However, I still needed to connect my Cryptic account with a Perfect World account. Before I did this I had a balance of 4000+ zen, but after I connected the two accounts the balance reads 0.

How is this possible?

Did anyone else have this problem?

So I made a ticket and I get a confirmation mail that says:

Your question has been received. You should expect a response from us within 3-4 business days.

OMG... 3-4 days? Seriously?