View Single Post
Republic Veteran
Join Date: Jun 2012
Posts: 1,009
# 34
10-20-2012, 07:39 AM
Originally Posted by stoleviathan99 View Post
So here's the deal for me:

I have maybe two service issues with business firms a year typically. This past week, I had a spike of them, all together.


Difference is human interaction.

Devs, producers and their bosses sit in little padded boxes or nice offices watching status metrics go by. They read the forums, it's just text.

They interact with words on the TTS channel. Its just words.

These people are for the most part isolated from the customer base. They don't feel our emotion they don't see our anger, they can't hear our frustration.

That is why they refuse to negotiate... it's just words on a screen. No emotional impact.

I don't have a solution, sadly. Youtube videos? Personal visits to Cryptic? Really don't know.

Until they connect with their customers and realize this is not what we want and that unilateral decisions that reset years of progress are very frustrating... we can expect more of the same.