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Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 3
10-20-2012, 02:37 PM
Have you linked your Cryptic and PWE account? You'll need to do that in order to purchase ZEN. That's the most common reason legacy Cryptic players see that error--because you don't have any characters on your PWE account until you link. You can find information here on linking your accounts.

If that's not the issue, only Billing will be able to assist you. You can email in directly to customerservice@perfectworld.com if support.perfectworld.com is not working for you.

Quote:
Originally Posted by grouchyotaku View Post
This is a false positive that's caused because STO's database hasn't been integrated in the system that PWE uses...
This is not accurate information.


Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 10-20-2012 at 02:49 PM.