Thread: Zen points...
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Join Date: Oct 2012
Posts: 12
# 15
11-08-2012, 08:39 AM
Originally Posted by stardust43 View Post
just got a refund of my purchase. hopefully you guys have gotten the same email stating so.

"We would like to inform you that your refund request has been processed and we have credited the amount of USD 10.00 back to your credit/debit card. Depending on your bank, it will take up to 21 days to show on your credit/debit card account statement.

Sincerest regards,
The Skrill (Moneybookers) Team"
I just now got what looks like an automated response acknowledging that they received my email. It says that I should get a response in 3-4 days. Are they kidding me? Maybe I'm not understanding 3-4 correctly... But to me, 3-4 means a minimum of 3 days and a maximum of 4 days. I'm sorry, but if it takes 3 days for customer support to get to your customer support ticket, you are severely lacking in the customer support department. Is this company doing THAT poorly that they can't afford enough customer support representatives?

I just recently came back to this game and I was having fun and spending money. But I'm beginning to think I made a mistake.