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Career Officer
Join Date: Jun 2012
Posts: 3,499
# 276
11-08-2012, 11:32 PM
Originally Posted by pvehero View Post
Mhm... ever tried doing that?
Never had to, regarding forum bans.

It feels like the replies to support tickets are as close to an auto-reply as you can get.

Example: (fictional, not actual ticket)
Q: One of my ships won't let me slot sci consoles!
A: Hello valued customer! The One of my ships won't let me slot sci consoles! is unfortunate. We thank you for your understanding.
Q: What? Will you look into this problem or not?
A: This ticket has already been processed, and we consider it closed.

Well, it's putting it on the edge. It's not this bad, but when you have an issue, this is how bad it feels. And it reflects how useful most replies Ive seen are.
I had such tickets. Customer support's options to work on such in-game things are probably limited, due to technical reasons. But I think this is different with forum-related support tickets, which seem to just be forwarded to PWEBranFlakes (and a team to support him?), who will then do with it what he deems best.
Promote what you love, instead of bashing what you hate.