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Commander
Join Date: Jun 2012
Posts: 441
# 11
12-02-2012, 02:05 AM
Tickets haven't gone through Cryptic since a little while after the merger. Standard response time for a PWE ticket is 1-3 business days.

No one likes it but that's about the only way you'll get through to a GM. Posting it here doesn't guarantee a response. It all depends on which GM gets your ticket. Some actually do their job and research your issue before giving a response....others really don't give a rat's hind end about their job and will give you the first response that gets your ticket out of the queue whether or not it actually helps.

Been there, done that sort of job.
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