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Career Officer
Join Date: Jun 2012
Posts: 2,639
# 52
12-12-2012, 09:48 AM
Quote:
Originally Posted by mattjohnsonva View Post
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

NOTE! This is not a customer service number, it is billing only. They are not able to assist with customer service issues and if you call billing, they will not be able to assist you with matters outside of billing (e.g. Zen purchases, subscriptions, and other billing related aspects -- account linking does not fall under this. You must file a ticket (support.perfectworld.com) or email directly: customerservice@perfectworld.com -- there is NO customer service support available over the phone
Well that explains why nobody can get hold of them Brandon but can you tell us why a company the size of PWE/PWI does not have a telephone support service? At least it could be a feature of Lifetime Membership perhaps? No worries if you are not in a position to answer this, personally I have no need to call them but it seems many do and sometimes it's a lot easier to get a quick result via a phone call than just a faceless email.

Cheers
Matt

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