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Join Date: Sep 2012
Posts: 29
# 72
12-19-2012, 10:30 AM
Originally Posted by mariothebros View Post
I have been getting unusual lag and disconnected issue to STO in the past 5 days.

Symptoms: Very slow to start the game (in game scene), slow zoning in sector space and loading new zone (i.e. mission), server not responding in STF and disconnected

Result of tracing route to

1. 82ms 93ms 65ms
2. * * * Request timed out
3. 68ms 72ms 66ms
4. * 88ms 92ms
5. 91ms 71ms 81ms
6. * * * Request timed out
7. 111ms 105ms 106ms []
8. 210ms 281ms 277ms []
9. 299ms 273ms 272ms []
10. 298ms 313ms 305ms []
11. 270ms 292ms 299ms []
12. 338ms 317ms 308ms []
13. 325ms 354ms 326ms []
14. 352ms 359ms 359ms []
15. 378ms 557ms 428ms []
16. 354ms 366ms 350ms
17. 377ms 353ms 377ms

Result of tracing to []
1. * 69ms 67ms
2. * * * Request timed out
3. 48ms 66ms 66ms
4. * 67ms 66ms
5. 51ms 59ms 53ms
6. * * * 3967ms []
7. 118ms 99ms 112ms []
8. 103ms 101ms 99ms
9. 109ms 106ms 191ms
10. 275ms 273ms 280ms
11. 260ms 298ms 281ms
12. 273ms 279ms 272ms
13. * 391ms 319ms []
14. 301ms 296ms 333ms []
15-30. * * * Request timed out

I don't know how this issue come up, but I've been playing STO since February 2012 with same ISP and now I already reach VA rank with over 10K achievement points. Certainly something is not right which was started in 5 days ago. Could it be related to the up coming PvP boot camp? I experienced some irregularities with some PvP MMO that were not well protected and some players used trojan/virus/etc to make them superior compared to others.

Please help me, Dev.
wow you come from the same country as i am

yes, we got lag & rubberband since second week of winter wonderland event. i did notice the problems are occured between 11:00 to 07:00 UTC on weekday, and the whole 24 hours on the weekend. from between 06:00 to 10:00 UTC during weekday, the ping was constant and no lag or rubberband occured.

my guess is, there's over network overload somewhere between cogent's atlanta and washington dc route since packet loss started to occur on that segment. and since i'm working on telco company, i can try re-route traffic using seabone cable to europe. the result was, i got higher latency but with less packet loss.

so, i think there's really a network overload in north america between west coast and east coast, even worse at usa's peak hours. i suggest you to use eu proxy first, then if you still got lag, use us proxy. direct connection on high packet loss will make you having rubberband all the time

btw, there's average of 80ms latency between cogent's boston and amazon data center in dublin, so using eu proxy will add more latency (means you toon will respon a bit late) but with less packet loss, the game will be more playable.