Up your game Cryptic!
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PWE Community Team Lead
Join Date: Jun 2012
12-22-2012, 05:36 PM
Originally Posted by
Things like Community Managers are a complete waste of money.
Ouch. I find this comment pretty rude, and I don't think you realize what my role is here on the team and what would happen if there was no CM. Let me copy and paste something I wrote from a recent interview to enlighten you:
As STO?s Community Manager, my days find me acting as a bridge of information between the development team at Cryptic Studios, the publishing team at Perfect World, and the players. I?m the Web Content Manager for our website and social media outlets (Facebook, Twitter, YouTube, etc.); I produce, edit and publish all news posts and blogs that go on the site (of course, the blogs that are written by said Devs are written by them); I capture and create most of the screenshots and some of the wallpapers you see on the site; I participate in and oversee our forums; I gather community feedback and share it through my reports to, and meetings with, the Devs; I create and run our Community events (in-game, forum, Foundry, etc.); I work with PR to schedule developer interviews and generate Press Releases; I am working on special projects that are on the publisher side (PWE), like the Foundry Spotlight, Referral Program and Facebook Connect; I work with our design team to create the Launcher Ads, as well as the art you see in the Web C-Store; I work closely with StarTrek.com to promote STO and post guest blogs; I work with the community to bring ideas and initiatives to fruition (e.g. PvP Boot Camp, the return of the Spotlight on the Foundry, an upcoming RP program, etc.); and much, much more.
All the above not only supports the continued success and growth of the game from a non-dev role, but also supports the most important aspect of our game: our players. It is a sincere honor and privilege to support STO in my role as Community Manager. Thank you.
Brandon "BranFlakes" Felczer
Community Team Lead for Perfect World Entertainment
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