Thread: Zen issue
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Lt. Commander
Join Date: Nov 2012
Posts: 203
# 9
12-22-2012, 09:11 PM
Originally Posted by pwebranflakes View Post
Hi captains,

Please contact our billing team for assistance if you are looking for a status update on a pending transaction. You can file a billing ticket at


Brandon =/\=

Which will take 3-4 business days for a response (maybe longer, since Xmas is Tuesday), which by then this extra bonus Zen event will be over and negate the reason many of us chose to purchase any to begin with. Can't you shoot them a quick email, it can't take any more time than to post here and maybe they'd start looking into it quicker. I'm sure I wouldn't be the only one very upset if in fact this did not get resolved in time to obtain the bonus Zen. As others have said, the money is already gone and there doesn't seem to be anything holding it up on our end. We realize this isn't 'Cryptic' but you are still closer to them than we are.