Thread: Zen issue
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Starfleet Veteran
Join Date: Jun 2012
Posts: 283
# 9
12-22-2012, 09:19 PM

I have had issues with the $25 Ultimate Game Cards not giving me the final 75 extra Zen from that promotion. Per Brandon's suggestion, I too have reached out to the Billing group to get my Zen bonus. The average turnaround is 24 hours (I have the emails to prove the timeframe).

When you submit the ticket to billing, attach a copy of the PayPal email(s) as proof. For all the naysayers out there, my issue occurs because the system doesn't support the $25 cards that I purchase however, again, my ticket is resolved with the Zen back in my account in around 24 hours. So long as you have the transaction IDs from PayPal that confirm you were billed, you should NOT have a problem.
Matt Miracle

Fleet Commander in Chief for Covenant of Honor [FED] (formerly Task Force A.W.O.L.)
House Leader for Honorable House or Mor'gue [KDF]