Thread: Zen issue
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Tech Support Panda
Join Date: Jun 2012
Posts: 23
# 20
12-23-2012, 09:36 AM
Hey All,

Please delete the cookies and caches in your web browsers. Then restart your browser. On Friday, a variety of website issues occurred, and deleting everything in your browser will help flush out any residual data lurking about causing problems.

You can try using a different browser.

We just tested the support page again, and it is working currently. If you encounter issues, here are some other options: http://techsupport.perfectworld.com/...ead.php?t=2131

Please contact Customer or Billing support in a ticket preferably, or by email (info in link above) if you do not get your Zen applied in a 24 hour period.

Please note it is a long holiday weekend, and even though some of PWE will be working right through the next two weeks, some of the merchants/financial companies are not, so their resolutions will be super slow until next year when problems crop up.