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Tech Support Panda
Join Date: Jun 2012
12-23-2012, 11:16 AM
Every single ticket gets a reply, and gets tracked. Same thing with emails, as they go into the ticketing system (they just have to be sorted and info added for what they are related to).
Make sure that you put the right key words and as much information spelled out as possible in your email and/or ticket. This helps with the system sorting things, and helps reps be able to reply to you faster.
If you send in multiple ones about the same issue, that will kick you to the end of the queue, or the system can flag them as spam, which will take longer to reply to you.