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Career Officer
Join Date: Jun 2012
Posts: 168
# 5
01-28-2013, 07:39 AM
Branflakes, for those of us who have already filed a Billing Ticket, can we get an ETA on the time frame that a fix will occur?

Originally Posted by rotorblade573 View Post
This is what they told me...

Your question has been received. You should expect a response from us within 3-4 business days.

ZEN Not Showing in PW Account [Incident: 130128-000XXX]
That is an automated response. All tickets receive that response regardless of the topic of the ticket. Sometimes the actual response is quicker than 3 days, sometimes it is longer than 4 days. Hence why I am asking for an ETA.

Last edited by helixsunbringer; 01-28-2013 at 07:42 AM.