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Rihannsu
Join Date: Jul 2012
Posts: 10
# 2929 Error Ticket 14457539
01-30-2013, 11:03 AM
Ok, so I ran the tracert thing and came up with this:
No connection errors what so ever...
I can't even get into the program. Whenever I try and login, it closes the launcher and gives me a little report box with error ticket 14457539.

I've been having this problem since the update. Anyone else having this issue or any ideas on how to fix it?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\ProBook>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 10.1.0.1
2 4 ms 2 ms 2 ms 173-160-188-130-Washington.hfc.comcastbusiness.n
et [173.160.188.130]
3 12 ms 12 ms 10 ms 73.102.136.1
4 12 ms 12 ms 11 ms te-0-0-0-5-ur06.tacoma.wa.seattle.comcast.net [6
8.87.207.213]
5 16 ms 16 ms 12 ms ae-28-0-ar03.seattle.wa.seattle.comcast.net [69.
139.164.205]
6 27 ms 22 ms 17 ms he-1-7-0-0-11-cr01.seattle.wa.ibone.comcast.net
[68.86.93.5]
7 15 ms 16 ms 16 ms pos-0-1-0-0-pe01.seattle.wa.ibone.comcast.net [6
8.86.85.38]
8 17 ms 19 ms 14 ms 208.172.91.5
9 20 ms 17 ms 20 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
10 92 ms 86 ms 87 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

11 86 ms 100 ms 86 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

12 98 ms 94 ms 99 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
13 100 ms 92 ms 92 ms 206.28.97.137
14 92 ms 93 ms 110 ms internap.Boston.savvis.net [208.172.51.230]
15 97 ms 95 ms 95 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
16 108 ms 93 ms 103 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
17 94 ms 92 ms 94 ms www.startrekonline.fr [208.95.185.44]

Trace complete.

C:\Users\ProBook>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.1.0.1
2 2 ms 2 ms 2 ms 173-160-188-130-Washington.hfc.comcastbusiness.n
et [173.160.188.130]
3 12 ms 11 ms 10 ms 73.102.136.1
4 15 ms 16 ms 13 ms te-0-0-0-5-ur05.tacoma.wa.seattle.comcast.net [6
8.87.207.209]
5 74 ms 12 ms 16 ms be-1-ur06.tacoma.wa.seattle.comcast.net [69.139.
164.210]
6 19 ms 24 ms 25 ms ae-28-0-ar03.seattle.wa.seattle.comcast.net [69.
139.164.205]
7 92 ms 20 ms 18 ms he-1-4-0-0-11-cr01.seattle.wa.ibone.comcast.net
[68.86.95.213]
8 16 ms 27 ms 14 ms pos-0-1-0-0-pe01.seattle.wa.ibone.comcast.net [6
8.86.85.38]
9 19 ms 24 ms 17 ms 208.172.91.5
10 18 ms 21 ms 18 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
11 88 ms 86 ms 86 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

12 90 ms 87 ms 147 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

13 93 ms 97 ms 111 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
14 91 ms 101 ms 98 ms 206.28.97.137
15 93 ms 94 ms 96 ms internap.Boston.savvis.net [208.172.51.230]
16 92 ms 96 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
17 94 ms 91 ms 104 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
18 95 ms 93 ms 92 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Users\ProBook>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.1.0.1
2 2 ms 5 ms 2 ms 173-160-188-130-Washington.hfc.comcastbusiness.n
et [173.160.188.130]
3 11 ms 12 ms 10 ms 73.102.136.1
4 11 ms 10 ms 15 ms te-0-0-0-5-ur06.tacoma.wa.seattle.comcast.net [6
8.87.207.213]
5 23 ms 15 ms 16 ms ae-28-0-ar03.seattle.wa.seattle.comcast.net [69.
139.164.205]
6 30 ms 23 ms 21 ms he-1-8-0-0-11-cr01.seattle.wa.ibone.comcast.net
[68.86.95.249]
7 17 ms 14 ms 15 ms pos-0-0-0-0-pe01.seattle.wa.ibone.comcast.net [6
8.86.86.138]
8 37 ms 33 ms 15 ms 208.172.91.5
9 21 ms 22 ms 19 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
10 87 ms 86 ms 87 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

11 89 ms 90 ms 87 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

12 94 ms 94 ms 96 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
13 94 ms 93 ms 94 ms 206.28.97.137
14 132 ms 206 ms 92 ms internap.Boston.savvis.net [208.172.51.230]
15 108 ms 111 ms 96 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
16 106 ms 94 ms 101 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
17 95 ms 92 ms 94 ms 208.95.185.41

Trace complete.

C:\Users\ProBook>