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Republic Veteran
Join Date: Jun 2012
Posts: 15
# 7
01-31-2013, 08:47 AM
Unable to open launcher. Stuck in launcher autoupdate trying to connect.

Error box opened says:

Unable to establish connection to Patch Server. Please check your internet connection. If problem persist, please contact Technical Support.

Before that I had an account authentication error when I tried to log on. Below is the requested tracerts.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MIKE-S-NETWORK [192.168.1.1]
2 7 ms 7 ms 8 ms 10.237.128.1
3 8 ms 8 ms 10 ms lkchcmtk02.mid.sta.suddenlink.net [173.219.255.46]
4 26 ms 25 ms 27 ms 173-219-239-167-link.sta.suddenlink.net [173.219.239.167]
5 32 ms 35 ms 35 ms 173-219-236-106-link.sta.suddenlink.net [173.219.236.106]
6 27 ms 26 ms 32 ms 173-219-254-239-link.tex.sta.suddenlink.net [173.219.254.239]
7 30 ms 29 ms 29 ms ae2-112.dal33.ip4.tinet.net [216.221.157.177]
8 71 ms 71 ms 71 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 72 ms 71 ms 71 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 72 ms 71 ms 71 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
11 83 ms 72 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 71 ms 72 ms 71 ms launcher.startrekonline.com [208.95.185.44]

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MIKE-S-NETWORK [192.168.1.1]
2 8 ms 7 ms 7 ms 10.237.128.1
3 8 ms 8 ms 8 ms 208-180-188-9.lkchla.sta.suddenlink.net [208.180.188.9]
4 26 ms 26 ms 25 ms 173-219-239-167-link.sta.suddenlink.net [173.219.239.167]
5 31 ms 35 ms 35 ms 173-219-236-106-link.sta.suddenlink.net [173.219.236.106]
6 29 ms 32 ms 26 ms 173-219-254-239-link.tex.sta.suddenlink.net [173.219.254.239]
7 28 ms 29 ms 30 ms ae2-112.dal33.ip4.tinet.net [216.221.157.177]
8 71 ms 71 ms 71 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 70 ms 72 ms 70 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 71 ms 72 ms 71 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
11 149 ms * 75 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 72 ms 71 ms 70 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>