GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jun 2012
02-06-2013, 06:39 PM
edit - ninja'd by branflakes
Replying to natejam101 in #276 before merge
Depends what the problem is really.
Significant issues that stop you from playing are replied to, but minor bugs and other minor issues are collected and prioritised with the thousands of tickets they would get a week. I say replied to because they are not necessarily addressed immediately. They don't have the staff to personally address every single issue.
If it is a major issue affecting many players, its better to submit your ticked and start a thread in the Bug Report sub-forum. They do silently look at these.