GM/ Customer Service/ Billing Support and Tickets
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Join Date: Jun 2012
02-15-2013, 03:27 PM
5 Days is better than my "discussion" with Turbines customer support about a refund when I'd cancelled my sub and they still charged me for the next month.
Then they had the gall to take the funds again 2 days later for the same thing after their support guy had claimed that they'd cancel everything from their end.
As for EA's 24 hour guarantee for a response, 2 weeks to get a response that they were escalating my ticket, and another 2 weeks for someone else to get back to me again.
I will happily wait 5 days for a response from PWE on an issue.