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Ensign
Join Date: Feb 2013
Posts: 20
# 5
02-16-2013, 09:57 AM
Quote:
Originally Posted by warbird001 View Post
I took a hiatus from the game and I actually lost the Account Name of my account and could not remember the e-mail. I contacted Cryptic Customer Support and sent them my payment card details, proving the account was mine and they sent back the e-mail.

I really can say that their customer support for me was nothing short of excellent. But that was just my experience, have you tried phoning them?
Not in my case. This is not Cryptic I'm dealing with. After my first ticket that stated specifically that I logged into the game and had no characters, they spent three replies and two weeks telling me to be sure I am using the correct account. They just don't listen as far as I can see.