Zen purchase / under review / they took my money immediatly.
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Former PWE Community Team Lead
Join Date: Jun 2012
02-19-2013, 09:18 PM
What payment gateway did you use? If you used PayPal, as captainbmoney stated, it's most likely under review and will need to be approved by a Billing Specialist. If this is your first purchase with the payment gateway, and sometimes even if it's not or is a new card, extra steps need to be taken to verify payment and the payment profile. The Billing Team works very fast to get these types of transactions approved
Brandon "BranFlakes" Felczer
Former Community Team Lead for Perfect World Entertainment