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Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,047
# 7
02-19-2013, 09:18 PM
What payment gateway did you use? If you used PayPal, as captainbmoney stated, it's most likely under review and will need to be approved by a Billing Specialist. If this is your first purchase with the payment gateway, and sometimes even if it's not or is a new card, extra steps need to be taken to verify payment and the payment profile. The Billing Team works very fast to get these types of transactions approved

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment