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Starfleet Veteran
Join Date: Jul 2012
Posts: 536
# 23
02-20-2013, 09:45 AM
Concerning customer satisfaction... I was going to cancel my Xbox membership a while back because the price was to high, so I called CUSTOMER SERVICE and talked with them. Long story short they were very friendly and kind and gave me another year 70% off . In my book they got a A+. I have sent multiple tickets into PWE and I have been waiting months for a response and never will I ever get to actually talk to someone.. PWE rating in my book F.

So in closing.. Please PWE.. Help your player base, you keep making us your enemy and you drive people away with no customer support. I was a gold at one point but I canceled because I didn't want to fuel such blatant disregard for for us players. :S