STO Gateway: Bugs and Technical Issue
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Cryptic Studios Team
Join Date: Jan 2013
02-20-2013, 11:06 AM
Originally Posted by
Any fixes/workarounds for a "loading timeout" error with Windows7/IE9?
After entering my log-in info, it says it is loading for a bit, then gives a loading timeout error.
If I click the link on the page, nothing happens.
If I refresh the page like it suggests, I get an "Incorrect one-time code" message.
If I hit the back button, I can see the account guard page, but it is greyed out with the "Incorrect one-time code" message.
Clicking close on the incorrect code message kicks me back to the log-in rather then the account guard page. I tried turning off/down all the security options in IE I could find with no luck. I hope that once I get past this account guard thing the rest of the page will work but I have run out of ideas on how to do that.
We're looking into this problem. It's not browser specific as far as we can tell, it has something to do with how long it takes to get your character list back from the server. I would have expected a refresh to work (just click through the known-bug-it-shouldn't-be-there-one-time code dialog box), but we are investigating as that doesn't seem to be the case for you.