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Cryptic Studios Team
Join Date: Jul 2012
Posts: 185
# 2620
02-20-2013, 09:39 PM
Quote:
Originally Posted by cmdrscarlet View Post
Let's say they do apologize - then what?
An apology is due, and while I've admitted fault in previous posts about this , I'll do so again in this one.

The release that was pushed to Holodeck last week failed in several critical ways. There was a failure on the part of a designer to test their work before it was checked into the game.

Similarly, there was a failure in communication with the QA team on the said check in and on top of that, no one headed the concerns on TRIBBLE.

Ultimately, this is all my responsibility as the lead on the team and I do apologize.

There has been corrective action on our end to address this issue and it is our intention that the build going out to Holodeck tomorrow will resolve problems introduced last week.

This doesn't mean that all bugs on Holodeck are magically gone, it means that we are looking into the processes that cause these bugs and taking action to correct them.

In addition, the removal of Fleet Marks was a heavy handed change. It needed to be done because it was getting out of hand and there was an ever increasing amount of exploitation in the Foundry to maximum Fleet Mark rewards. That said, we should have had the Fleet Mark changes we are making this week ready to go last week so there wouldn't have been a week with the drop in Fleet Mark earning.

Again sorry. It doesn't make us feel any better when we make stupid mistakes.

Similarly, it is disheartening when several members of the community make harsh comments towards a team that is working many hours of OT to bring new content to STO.

Be frustrated with me all you want, but every member of the team is pouring their lives into making this game better. While you may not see that on any given day, when you look back at where this game has come from, every year we make big strides in moving forward. They deserve a lot of credit for that.

While you may not agree with all of our designs and decisions, the proof is in the success the game is having and how much the game continues to grow. While we don't share our internal information, STO is the best performing game for Perfect World Entertainment and is enjoy month after month increases in new captains.

Having just celebrated our 3 year anniversary, there should be no doubt in your mind that we will be here for year 4 and beyond. We have a lot of good stuff in the works for our next May update and you'll see what we've been talking about in a little less than a months time.

So thank you for the constructive feedback. I do apologize on the behalf of the team. We appreciate your continued support and understand if we tarnished ourselves with last week's update. We will learn and move on.

And now... back to work.

Last edited by dastahl; 02-20-2013 at 09:43 PM.