Can't log in to STO
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PWE Team Member
Join Date: Jun 2012
02-22-2013, 03:56 PM
Hey neosaturn. I'm sorry to hear you're having trouble. I'm a Cryptic programmer who works on (among other things) the network communication for STO.
It sounds like something is blocking outbound connections from some programs on your computer to our servers.
I think it's interesting that it sounds like your Launcher is able to connect to the Patch Server, but your Game Client isn't. Is it possible you've added an exclusion for the Launcher somewhere?
The standard solution to these sorts of problems is to try disabling or adding exclusions to any personal firewall, antivirus, or parental controls that may be interfering here. Unfortunately, there is no direct way to be able to tell specifically what is doing the blocking.
Also, if you were able to login previously, and now you can't, you could try seeing if there have been any changes made on your computer or on your network/Internet setup, that may have caused this.