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Survivor of Romulus
Join Date: Jul 2012
Posts: 1,524
# 309
02-25-2013, 07:23 AM
Originally Posted by fudge1975 View Post
well, as it's now running into 5 days without a response to my ticket, raised due to my illiteracy with numerics and no commas in the sale price window on the exchange, i think i'd resigning myself to the "pawned off" reply though, as it's not winning me over, this customer service...

1 week....
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.

Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.

Short version? The GM system as it stands, does not inspire any faith or confidence.

Originally Posted by bluegeek View Post
I'm going to point out that this is a topic fraught with potential forum rules violations.

Posting Private Correspondence
You may not post messages that have been sent or received in private. This includes, but is not limited to:
  • PMs received from other users and PWE Staff.
  • Correspondence from our Customer Service Department or moderators.
  • Discussing disciplinary actions taken against any forum, or game account.

Please consider the forum rules
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Originally Posted by virusdancer
ARC: A way to Redeem Codes

Last edited by bluegeek; 02-25-2013 at 09:38 AM. Reason: Removed "paraphrase" from GM