STO Gateway: Feedback and Discussion
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Cryptic Studios Team
Join Date: Jan 2013
03-05-2013, 07:22 PM
iPhone Problems with Account Guarded accounts
We have confirmed what the problem is for many iPhone users who get stuck in an Account Guard. When you try to log in to Gateway, you are requested for a code that is sent via email. When you switch from the Gateway page to read the email on the iPhone, the iPhone basically shuts down Safari and it looks to us like you've closed your session. We then invalidate your session and account guard code. Then when you switch back to Gateway, we start a new session.
A workaround is to use a different device to read your email and get the code.
We are working on a solution to this problem.