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Captain
Join Date: Jul 2012
Posts: 2,090
# 6
03-14-2013, 10:28 PM
PWE support has been hit and miss for the past year.

One request got decent service in 24 hours.
Average replys come back in 48 hours.
Most are 'cut and paste' responses that frustrate the hell out of you.
And ANY request is marked 'resolved' if you do not respond within 160 hours.