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Captain
Join Date: Jun 2012
Posts: 2,148
# 3
03-17-2013, 08:41 PM
I seriously doubt we would have this game if PWE actually hated it's customers and we know they certainly love customers with money. I suspect the problem is not being certain you are the authorized card holder and if this thread is an indication of how you've communicated with them, it won't do great things for allaying suspicions.
There are any number of things that could add a delay to processing your purchase and the best thing to do is calm down, don't get emotional and keep trying, but be patient.
If you are in the states PWE game cards are readily available from a number of locations and are probably the simplest method of adding zen.