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Career Officer
Join Date: Jun 2012
Posts: 164
# 9
03-18-2013, 05:50 PM
Expecting to get help from submitting a ticket in this game is...na?ve.

I have been playing since launch, and there are three possible outcomes to a ticket:

1) Get a canned response to a different problem, indicating that your ticket wasn't read. This happens even if you specifically say in your ticket that you tried the solution suggested, or that the problem isn't the one that the suggested solution fixes.

2) Get a canned, and thus insincere, apology basically telling you that they won't help you and you're screwed.

3) Wait days or weeks and hear nothing, until your ticket simply vanishes or is closed.

I have submitted well over a hundred tickets during the years I've been playing. Not a single one ever received a helpful response. Not. One.

Therefore, in some sense, immediately closing or deleting tickets represents an improvement, since it eliminates any baseless hope of getting help. Basically, it used to take forever to get an useless response, whereas now it's instantaneous.

Worst customer service of any MMO I've ever played. No other game even comes close to being as bad.