GM deleted my support ticket without responding
View Single Post
Join Date: Jul 2012
03-19-2013, 04:49 PM
the biggest area they could improve for everything over at PWE is their sorry support system. It should be multitiered support. The first GM you talk to should haven't have the ability to delete the ticket. and you shouldn't get the same exact GM every time you submit a ticket. They lost two of my ships when they changed the store to Zen and I have yet to be able to get them. I keep getting the same guy over and over I should be able to escalate it to a higher tier so I can deal with the support manager of the entire support team.
It's ridiculous and that's if the two people they have working in their support office is actually in the mood to read these things, they are seriously understaffed I believe, takes em a whole week to actually respond sometimes.