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Join Date: Oct 2012
Posts: 273
# 9
04-01-2013, 08:56 AM
Two points.

1. The post you linked to states "I'll repeat that this DOES NOT GUARANTEE that support will be able to recover your character, but they will need this aboved information before they can act upon your request."

2. The post is from back in the days of subscription only, before F2P. The process may required more time/effort that it's worth them doing for someone who's not a LTS.