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Customer Support
Join Date: Jun 2012
Posts: 3
# 18
04-01-2013, 02:35 PM
Hey there!


We understand your concern regarding Skrill/Moneybookers requesting such information out of the blue, but we can assure you this is no scam. Skrill/Moneybookers is a UK based company that processes direct credit transactions for us. Most of the time, when you make a purchase they simply process it and we award the Zen, but occasionally, maybe after a large purchase or a significant amount of spending, they will want to verify your account; that's where those documents come in.

We understand that many people feel wary about giving out such information, however, because Skrill/Moneybookers demands such a high level of verification, they are an extremely secure form of payment. If you do not wish to provide them with the information, you do not have to, although you will need to switch to using another form of payment.

We apologize for the scare. Please direct any further questions you have regarding Skrill/Moneybookers directly to billing via ticket. We'll be happy to answer any remaining questions you may have.

Thanks!
Superzuul, Your Friendly Neighborhood Billing Zuul
Need help? Send us a ticket!